🕘 Work and Education

Work Experience

Swampfox Technologies

Columbia, SC

Senior Software Developer Lead July 2024 - Present
Senior Software Developer December 2022 - July 2024
Software Developer May 2022 - December 2022

Technical lead for critical customers and owner of major product components/custom solutions for enterprise contact centers.
Lead team of engineers focused on development of new projects and feature requests for clients with millions of customers.
Work directly with key customer shareholders throughout the entire SDLC to architect and implement custom solutions for customer business needs.
Troubleshoot customer support issues, often during production hours on high traffic systems.
Write technical documentation to assist support processes.
Install, maintain, and support core product installations and custom software solutions.

Applebee's Bar and Grill

West Columbia, SC

Kitchen Manager May 2021 - May 2022
Neighborhood Expert March 2020 - May 2021
Line Cook November 2019 - March 2020

Lead kitchen team that was responsible for highest grossing sales in the area.
Raised internal company audit score average by better implementing and supporting brand standards.
Trained team members and managers-in-training on company standard operating procedure.
Ensured food safety standards were being followed by performing store audits.

🕘 Work and Education

Work Experience

Swampfox Technologies

Applebee's Bar and Grill

Certifications

ServSafe Manager

Education

University of South Carolina